SPECIAL CARE AND PREFERENCES
​
Please inform us if you are pregnant, nursing, or have any medical conditions, allergies, concerns, or preferences, such as a preference for male or female therapists, when making your appointment.
​
​
ARRIVAL
​
We recommend arriving 5 to 10 minutes before your first scheduled treatment to allow sufficient time for check-in.
​
​
WHAT TO WEAR
​
Upon arriving at Tsingtao, you will be provided with a pair of slippers and access to lockers for your personal belongings. During all treatments, your body will be fully draped except for the area being worked on to protect your modesty.
​
Our massage treatments are best enjoyed without clothing; however, you may leave your underwear on. Disposable underwear is available upon request.
​
​
PERSONAL BELONGINGS
​
Please leave your jewelry, cash, watches, mobile phones, and other valuable items at home or in your room for safekeeping. We are not responsible for lost or misplaced items anywhere in the spa.
​
​
CELL PHONES
​
We kindly ask that you turn your cell phones to vibrate upon arrival and remember to speak in a soft spa voice once you enter. Please inform your therapist if you need to make a phone call, so you can do so without disturbing other spa guests. Cell phone use may affect the length of your spa services.
​
RESERVATIONS AND CANCELLATIONS
​
We require 24 hours' notice for all cancellations. Any changes or cancellations made after this deadline, or no-shows without notice, will result in a charge of half the treatment price.
​
Arriving late will limit the time of your treatment. In fairness to clients scheduled after you, your treatment will end on time so that others are not affected. The full value of your treatment will still be applied.
​
​
GRATUITIES AND TAXES
​
For your convenience, applicable taxes will be added to your services based on the prices listed on our website.
​
A 15% gratuity is recommended for excellent service, but you can adjust it based on your satisfaction level when you check out.
​
PRICE AND SERVICES
​
Prices and services are subject to change without notice. We encourage all clients to inquire about pricing and available services when booking your appointment.
​
​
PAYMENT METHODS
​
We accept Cash, Debit, Credit, Apple Pay and AMEX. Personal Cheques and Credit cards given by Insurance company are not accepted. RMT Receipts are issued upon request as we do not offer direct billing.
​
GIFT CERTIFICATE
​
The gift certificate cannot be redeemed for cash, refunded after delivery, converted to another service or amount if not applicable, or to be combined with any other spa offers. It cannot be reissued or replaced if lost, stolen, or misplaced. The gift certificate is valid only when the signed paper copy is presented upon your arrival for the scheduled service. An appointment is required.
SPA PROMOTIONS
Spa special offers cannot be used in combination with any other offer, promotions or 3rd party vouchers. Spa package price will not be valid when paying by vouchers / gift certificates issued by 3rd parties; original service price will be applied.
Terms and conditions may apply. Please ask us for details. Final explanation at Tsingtao Wellness Spa.